Information We Collect

When you place a custom order or contact us, we may collect:

• Your name and email address
• Photos of your pet (used solely to create your custom piece)
• Payment information (processed securely through Stripe)
• Shipping address

How We Use Your Information

• To fulfill and deliver your custom order
• To communicate with you about your order
• To improve our website and services

Analytics

We use Google Analytics to understand how visitors interact with our website. This service may collect information such as your IP address, browser type, pages visited, and time spent on the site. This data is aggregated and anonymous — it does not personally identify you.

Third-Party Services

We use the following third-party services:

• Stripe — for secure payment processing. Your payment details are handled directly by Stripe and are never stored on our servers.
• Google Analytics — for website usage analytics.

Data Sharing

We do not sell, trade, or share your personal information with third parties, except as necessary to fulfill your order (e.g., shipping carriers) or as required by law.

Your Rights

You may request to access, update, or delete your personal data at any time by contacting us at feltwith.love@gmail.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Last updated: March 2026